SugarCRM is customer relationship management (CRM) system produced by SugarCRM Inc. SugarCRM ‘s functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
Microsoft Dynamics CRM is a CRM software package developed by Microsoft. The product focuses mainly on Sales, Marketing, and Service (help desk) sectors, and as XRM platform can be customized using (.NET based) framework.
